Frequently Asked Questions
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Can I download the Matterport model to my computer?
No, Matterport models are stored on the Matterport servers and are only accessible via an Internet connection.
How long will the model be available for viewing?
Matterport models are hosted for 1 year with any virtual tour package. Additional years of hosting are available for a small fee based upon the size of the space.
Are floorplans available?
Yes, printable 2-dimensional floorplans are available for an additional fee. Floorplans must be ordered when scheduling the scan. Floorplans take longer to receive back.