Frequently Asked Questions​

We Can Tell You Everything About Matterport

Create Your Virtual Tour Professionally

everything you need to know before Hiring A Matterport Technician

What is a Matterport 3D Showcase?

It’s a fully interactive, 360 degree, 3-dimensional representation of the interior which allows the viewer to “walk” through the property, look up and down, and move from floor to floor. A digital twin, created by Nuvo360, of your property, space or portion of place.

Which rooms are included?

We will scan any accessible parts of the space where the Matterport camera and tripod can be safely positioned. In most commercial spaces, closets and utility rooms are generally not captured but by request can be added to final product. Unfinished spaces are usually not included unless otherwise requested. When capturing, doors must be open to area we are creating virtual tour in as well as doors connecting to rooms attached. Outdoor areas are typically captured by 360° Photos and added to virtual tour. If outdoor area is of great importance, it can be captured utilizing additional equipment but must be planned in advance. Please note that we will scan as much as possible in order to have a more complete floorplan and dollhouse view, but scans of certain rooms can be disabled if you don’t wish to have them accessible in the walkthrough.

How long does it take to scan a property?

Length of the shoot varies depending on conditions such as lighting and layout but, generally, you should anticipate 45 minutes per 1,000 square feet.

Kansas City Real Estate Photographer
Cruise Ship Virtual Tours by Nuvo360

more facts you should know


Do you include the exterior?

In most cases, no. The Matterport camera is designed for indoor use; however, depending on the weather conditions, it may be possible to successfully scan exterior features such as patios, decks, entrances, shipping docks etc. Such spaces are not included in the basic price and cannot be guaranteed.


Do I still need professional photos?

While it is possible to capture screenshots from the Matterport model, they are low-resolution and generally not a good alternative to professional photos.


How soon will I receive the completed model?

The completed model is usually delivered within 24 to 48 hours.


What is included in the final product?

You receive the Showcase (walkthrough), Dollhouse, and Floorplan Views. Links to the model include: a Branded view that can be used for social media and/or sent to clients; an Unbranded view that complies with MLS requirements for real estate customers, and by request a virtual tour link with your business logo on opening screen. If you wish to embed the model into your website, we can provide you with the necessary HTML code.


If I see something in the model that I don’t want to show, can it be edited?

Yes and No. Unlike still photos, Matterport models cannot be edited, however, we can turn off spaces to prevent travel in final model. In addition, a blur can be added to tour for faces that are recognizable by camera. When in doubt, plan on preparing space for full capture.

Catholic Church Virtual Tours

Smile and Let us Do the Hard Part.

For best results, it’s important that no people or pets be in the property during the scanning process. Here is information to help you prepare for your residential photo shoot: Click here Here is information to help you prepare for your commercial photo shoot: Click here ​

Can I download the Matterport model to my computer?

No, Matterport models are stored on the Matterport servers and are only accessible via an Internet connection.

How long will the model be available for viewing?

Matterport models are hosted for 1 year with any virtual tour package. Additional years of hosting are available for a small fee based upon the size of the space.

Are floorplans available?

Yes, printable 2-dimensional floorplans are available for an additional fee. Floorplans must be ordered when scheduling the scan. Floorplans take longer to receive back.